Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship to the entire continental United States. We do not ship to Hawaii, Alaska, Puerto Rico, or PO Boxes.
2. How long does it take for my order to arrive?
The estimated delivery time depends on the type of shipping selected:
Standard Shipping : 3-7 business days.
Express shipping : between 1 and 3 business days.
All orders are processed within the first 24 to 48 business hours after payment confirmation.
3. Do you offer free shipping?
Yes. We offer free standard shipping on orders over $50 (valid only in mainland Spain).
4. Can I return products?
We only accept returns on non-perishable items, provided they have not been opened or used, and are in their original packaging. For more details, see our Return Policy .
Perishable products, such as fruits, meats, or dairy products, are not eligible for return , except in the case of damage or shipping error.
5. What do I do if I received a damaged or incorrect product?
Please contact us within 24 hours of delivery at infowebamericas@gmail.com . You must include the order number and photos of the affected product. Our team will evaluate the case and offer you a solution.
6. How can I track my order?
Once your order ships, you'll receive an email with a link and tracking number to monitor the delivery status in real time.
7. What payment methods do you accept?
We accept credit and debit card payments (Visa, Mastercard, American Express), as well as digital platforms such as PayPal and Apple Pay. All payments are processed securely.
8. Can I modify or cancel my order?
Once your order has been processed and shipped, it cannot be modified or canceled. If you need urgent assistance, please contact us as soon as possible at [email or phone number] and we will try to help you within the available timeframe.
9. Do you have customer service?
Yes. Our support team is available Monday through Friday, 9:00 am to 6:00 pm (EST) . You can email us at infowebamericas@gmail.com or fill out the contact form on our website.