Return and Refund Policy

At Las Americas International Market , we are committed to providing quality products and a satisfying shopping experience. Below is our return, exchange, and refund policy:

1. Products Eligible for Return

Due to the perishable nature of many of our products, we do not accept returns on fresh, frozen, or prepared foods . However, we do accept returns on non-perishable products and packaged items under the following conditions:

The product has not been opened or used.

It is in its original packaging, in optimal condition.

The request is made within 7 days of delivery.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery at infowebamericas@gmail.com . You must attach photographs of the product and the original packaging.

Once the case is validated, we will be able to offer:

Product replacement at no additional cost.

Issuance of a credit for future purchases.

Full or partial refund, as applicable.

3. Process for Requesting a Refund

To initiate a return or refund request, please:

  1. Send an email to infowebamericas@gmail.com with your order number and a description of the problem.

  2. Attach photographic evidence if applicable.

  3. Our team will evaluate the case and respond within 48 business hours with specific instructions.

Note: We do not accept returns that have not been previously authorized by our customer service team.

4. Shipping Costs for Returns

If the return is due to an error on the part of Las Americas International Market , we will cover all associated costs.

If the return is for personal reasons (change of mind, error in the customer's order, etc.), the return shipping costs will be borne by the customer.

5. Refunds

Once the return is received and reviewed (if applicable), a refund will be processed using the same payment method used for the original purchase. The estimated time for the refund to appear in your account may vary depending on the bank, but it generally takes between 5 and 10 business days.