Shipping Policies
At Las Americas International Market , we strive to offer efficient, safe, and reliable delivery service to ensure customer satisfaction. Below, we detail our shipping policy:
1. Delivery Coverage
We ship to all of the continental United States. We currently do not deliver to Hawaii, Alaska, Puerto Rico, or PO Boxes.
2. Processing and Delivery Times
All orders are processed within 24 to 48 business hours. Estimated delivery times, once the order has been processed, are as follows:
Standard shipping : between 3 and 7 business days.
Express shipping : between 1 and 3 business days.
Delivery times may vary due to external factors such as holidays, weather conditions, or high demand.
3. Shipping Rates
Shipping rates are calculated automatically at checkout, based on the total weight of the order, the delivery address, and the type of service selected.
We offer Free standard shipping on orders over $50 (applies only to mainland territory).
4. Non-Perishable and Frozen Products
Orders placed on our website that include non-perishable products and/or frozen food are processed only on Tuesdays.
Any order received on or after Tuesday will be scheduled to be processed on Tuesday of the following week.
This policy allows us to ensure the proper handling and storage of our products. We appreciate your understanding and recommend that you consider this information when making your purchase.
5. Perishable Products
For perishable products, we use special temperature-controlled packaging, and these are only available for expedited shipping. It is essential that the customer be available to receive the order on the first delivery attempt. We are not responsible for damage to perishable products due to delays in receiving them.
6. Order Tracking
Once the order has been dispatched, the customer will receive an email with the corresponding tracking information to monitor the delivery status.
7. Failed or Rejected Deliveries
It is the customer's responsibility to provide a correct delivery address and ensure they are available to receive the order. In case of return due to an incorrect address, the recipient's absence, or refusal of the package, an additional reshipping charge may apply.
8. Issues with the Order
If the order arrives damaged, incomplete, or does not match the order, the customer must contact our customer service team within 24 hours of delivery by sending an email to infowebamericas@gmail.com . We will evaluate the case and offer an appropriate solution in accordance with our policies.
At Las Americas International Market , we strive to offer efficient, safe, and reliable delivery service to ensure customer satisfaction. Below, we detail our shipping policy:
1. Delivery Coverage
We ship to all of the continental United States. We currently do not deliver to Hawaii, Alaska, Puerto Rico, or PO Boxes.
2. Processing and Delivery Times
All orders are processed within 24 to 48 business hours. Estimated delivery times, once the order has been processed, are as follows:
Standard shipping : between 3 and 7 business days.
Express shipping : between 1 and 3 business days.
Delivery times may vary due to external factors such as holidays, weather conditions, or high demand.
3. Shipping Rates
Shipping rates are calculated automatically at checkout, based on the total weight of the order, the delivery address, and the type of service selected.
We offer free standard shipping on orders over $50 (applies only to mainland Spain).
4. Perishable Products
For perishable products, we use special temperature-controlled packaging, and these are only available for expedited shipping. It is essential that the customer be available to receive the order on the first delivery attempt. We are not responsible for damage to perishable products due to delays in receiving them.
5. Order Tracking
Once the order has been dispatched, the customer will receive an email with the corresponding tracking information to monitor the delivery status.
6. Failed or Rejected Deliveries
It is the customer's responsibility to provide a correct delivery address and ensure they are available to receive the order. In case of return due to an incorrect address, the recipient's absence, or refusal of the package, an additional reshipping charge may apply.
7. Issues with the Order
If your order arrives damaged, incomplete, or does not match what you ordered, please contact our customer service team within 24 hours of delivery by emailing infowebamericas@gmail.com . We will evaluate the case and offer an appropriate solution in accordance with our policies.